If you have the passenger’s lost item, please return it via any one of the three ways below. It is important to reach a mutual agreement with the passenger on the method, location and timing:
- Drop off the item at any of Grab's branches, whereby the branch is mutually agreed on
- Drop off the item at a police station. Remember to safe keep the Police Report.
- Agree on a time and place to meet and return the item to the passenger. If this is the preferred option, we recommend passengers to compensate you with $10 (or metered fare for taxis) for taking the time and effort to directly return the item.
Meanwhile, keep the item in a safe place away from view.
You may also receive an in-app notification when your passenger reports a lost item in your car.
Ensure that your vehicle is stationary or parked in a safe location before proceeding. Tap OK to begin a simple guided process on the lost and found.
Additionally, you may receive calls from previous passengers regarding their lost item(s). Not to worry, your phone number will be masked to protect your privacy. Passengers will be able to use this feature for up to 4 hours after the trip ends.
It is a good habit, after every trip, to remind your passenger to check the vehicle for any items left behind upon drop off. If you are unsure which passenger it belongs to, note the date and time found and bring the item down to our office and drop it off.
If the passenger didn't contact you for a lost item, please let us know. By tapping Submit or Call button below, you agree and consent to the release of your personal data for the purpose of returning the item.