The fastest way to return a lost item is to provide your mobile number below so the passenger can contact you and agree on a time and place to meet.
Additionally, you may receive calls from previous passengers regarding their lost item(s). Not to worry, your phone number will be masked to protect your privacy. Passengers will be able to use this feature for up to 2 hours after the trip ends. This feature helps reduce the time taken to recover the item as you can drop off or return the item without travelling long distances.
If you have the passenger’s lost item, please return it via any one of the three ways below. It is important to reach a mutual agreement with the passenger on the method, location and timing:
- Drop off the item at any of Grab's branches, whereby the branch is mutually agreed on
- Drop off the item at a police station. Remember to safe keep the Police Report.
- Agree on a time and place to meet and return the item to the passenger. If this is the preferred option, we recommend passengers to compensate you with $10 (or metered fare for taxis) for taking the time and effort to directly return the item.
Meanwhile, keep the item in a safe place away from view.
It is a good habit, after every trip, to remind your passenger to check the vehicle for any items left behind. If you are unsure which passenger it belongs to, note the date and time found and bring the item down to our office and drop it off.
If the passenger did not call you for a lost item, please let us know. By tapping Submit or Call button below, you agree and consent to the release of your personal data for the purpose of returning the item.