Your passenger is responsible for the cost of cleaning after making a mess in your car.
Explain to the passenger that you will not be able to pick up other passengers, and this will affect your earnings. Politely request to be compensated for the mess made, and exchange contact to make own arrangement.
You may consider, having plastic bags in your car in case of any passenger who feels like vomiting. If there are pets, having newspapers or covers to keep your seats clean will come in handy as well*.
Let us know, together with photo evidence if your passenger refuses to pay or is intoxicated, and you are unable to collect cleaning fees through the form below.
Please ensure that these information can be clearly seen on the photo of your receipt.
- Name of the cleaning company
- Phone number
- Authorised personnel's signature/Company Stamp
Cleaning must be done within 24 hours after the affected booking.
Please note that this is not applicable for GrabHitch and GrabTaxi. For GrabHitch, you may report this issue at My rider made a mess, while for GrabTaxi please refer to your respective taxi company.
*Note: Fur & saliva mess is expected on a GrabPet ride and will not be compensated. Please use the complimentary cleaning kit to clean the mess.