I can't sign in

Always ensure that you update your app regularly and you have the latest app version for maximum compatibility.

If you don't remember the password to your Google account, you can reset your Gmail password via Google.

These are several error messages that you may encounter during login.

Error message	Action
Your account is not yet registered on our server. You're unable to log in as your account is not yet activated.	If you are a new Grab driver partner, please ensure that all mandatory documents has been submitted and training has been completed. Thereafter, your account will be activated within 2-3 working days.
Your account has been suspended. You are unable to log in as we did not observe any activity in your account.	Please visit this link with your vehicle documents for account reactivation.
Other messages	Please visit this link.

Let us know through the form below if your account is not activated activated within 2-3 working days