If you are unable to sign in, try these troubleshooting steps first.
These are some of the common error messages and its solutions.
| Error message | Solution |
| Call to internal service failed | Try signing in again with another email address |
| Please use Sign In with Google to log in | Tap Sign in with Google and try again |
| Your account has not been activated | Close the app completely and try again. If error persists, your account may be disabled. |
| Your phone is not yet registered on our server |
Exit the app and sign in again using your Google account. |
If you don't remember your Google account that is associated with Grab, tap Sign in with Device and we will let you know which email address to use.
You can reset your Gmail password via Google.
Always ensure that you update your app regularly and you have the latest app version for maximum compatibility.
Let us know, if after trying to Sign in with Google and you are still unable to sign in, through the form below with a screenshot of your error message.
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