Always ensure that you update your app regularly and you have the latest app version for maximum compatibility.
If you don't remember the password to your Google account, you can reset your Gmail password via Google.
These are the 2 error messages you may encounter during login.
| Error message | Reason |
| Your account is not yet registered on our server. | If you are a new Grab driver partner, your account will be activated by the next working day. |
| Your account has not been activated. |
You have been suspended. An Investigation Officer (IO) will contact you to arrange an appointment. If you have a missed call from the IO, an SMS will be sent with instructions for you to get in touch with the IO. |
Let us know through the form below if your account is not activated by the next working day or you’re unable to contact the IO.
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