Q: Why did Grab send me this warning SMS?
A: You have received this SMS because we received some negative feedback from our passengers about your service. The SMS serves as a reminder to you to improve your service standards.
Q: Which booking led to the complaint?
A: Grab respects the privacy of our passengers. We are unable to provide their personal details.
Q: How will the SMS affect my account?
A: We expect you to improve your performance and provide your passengers with good ride experience, failing which your account may be suspended or even banned.
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Let us know if you have further questions.