Q: Why did Grab send me this warning SMS?
A: You have received this SMS because we received some negative feedback from our passengers about your service. The SMS serves as a reminder to you to improve your service standards.
Q: Which booking led to the complaint?
A: Grab respects the privacy of our passengers. We are unable to provide their personal details.
Q: How will the SMS affect my account?
A: We expect you to improve your performance and provide your passengers with good ride experience, failing which your account may be suspended or even banned.
Get access to incentives by improving your star rating!