You are required to give a 5 minutes grace period to your passengers after you arrive at the pick-up point. If the passenger is unable to pick up your call, use GrabChat to message them.
Politely inform the passenger that you will be charging the waiting time surcharge if the passenger arrives after 5 minutes. This will prevent fare dispute by the passenger.
|Service type||Grace period||Surcharge (after grace period)|
|GrabCar / JustGrab||5 minutes||$3 every 5 minutes|
|GrabCar Premium||5 minutes||$5 every 5 minutes|
|GrabShare||3 minutes||No surcharge. Indicate as "passenger no show" if the passenger did not show up after 3 minutes.|
Rate the trip after dropping off your passenger, and provide your comments to help us improve.
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