Private hire vehicles are not allowed to pick up passengers from the taxi queue or departure areas at Changi Airport.
When your booking is confirmed, do give the passenger a call to advise them on how to get to the pick-up point. Here’s what you could tell them:
- Terminal 1 – Turn left upon exit from baggage claim area to the Arrival Pick-up Point on Level 1
- Terminal 2 – Proceed straight to exit 3 or 4 upon exit from baggage claim area to the Arrival Pick-up Point on Level 1
- Terminal 3 – Take the escalator or lift down one level upon exit from baggage claim to the Arrival Pick-up Point at Basement 1
- Terminal 4 – Follow the sign Arrival Pick-up and proceed towards the left after collecting your baggage
Do observe if passengers need help with their luggage. It’s a small gesture, but one that passengers really appreciate!