First, please tap I’ve Arrived only upon reaching the pick-up location as indicated in the Grab Driver App. An automated message will be sent to the passenger to inform them of your arrival.
If the number of passengers exceeds seating capacity, cancel the trip and indicate Too many passengers or luggage as the reason. Your cancellation rating will not be affected.
To cater for passenger luggage, we recommend that you keep your car boot space free. If the passenger has several bulky items, consider placing some of the items on the passenger seat. However, do take note that the item placed on the passenger seat should not obstruct your view and pose danger to yourself or the passenger. Placing luggage on passenger seat(s) will reduce the number of passengers allowed on board the ride.
If the passenger(s) has too many luggage, cancel the trip and indicate Too many passengers or luggage as the reason. Your cancellation rating will not be affected and you will receive a $4 compensation to your Cash Wallet.
Please be reminded that you have a shared quota of 6 cancellations a week without affecting your cancellation rate for the cancellation reasons below:
- Passenger no show
- Passenger is with a child
- Passenger is with a pet
- Too many passengers or luggage
- Can’t pick up at location