First, please tap I’ve Arrived only upon reaching the pick-up location as indicated in the Grab Driver App. An automated message will be sent to the passenger to inform them you have arrived.
If your passenger has chosen an unsuitable/ illegal pick-up point (e.g. bus station, etc.). Please contact the passenger via call or GrabChat to suggest an alternative pick-up point. Please be understanding towards passengers as it might have been an honest mistake.
If you can’t complete the ride due to location restriction, please cancel the trip and indicate Can’t pick up at location as the reason. Your cancellation rating will not be affected. However, the $4 compensation to your Cash Wallet will be suspended till further notice.
Please be reminded that these reasons do not affect your cancellation rate. Cancellation quotas will refresh based on the number of rides you have completed:
1. The dynamic cancellation quota is only applicable for Grab transport rides (GrabCar, GrabTaxi etc). GrabFood, GrabExpress and GrabMart jobs are excluded from this quota.
2. You can regain +1 for every 30 transport rides completed (GrabFood, GrabExpress and GrabMart jobs do not count).