First, please tap I’ve Arrived only upon reaching the pick-up location as indicated in the Grab Driver App. An automated message will be sent to the passenger to inform them you have arrived.
If your passenger has chosen an unsuitable/ illegal pick-up point (e.g. bus station, etc.). Please contact the passenger via call or GrabChat to suggest an alternative pick-up point . Please be understanding towards passengers as it might have been an honest mistake.
If you can’t complete the ride due to location restriction, please cancel the trip and indicate Can’t pick up at location as the reason. Your cancellation rating will not be affected.
Please be reminded that you have a shared quota of 6 cancellations a week without affecting your cancellation rate for the cancellation reasons below: