Politely inform the passenger to cancel the booking and rebook with the correct pick-up point.
If your passenger refuses to cancel the booking, please cancel the booking and indicate the reason as “ Passenger no show” via your app.
You will be paid for Passenger No Show & Passenger Cancel goodwill credit policy as follows:
- “No show” reported via driver app (at least 10 min after trip assigned): $2 credit
- “Passenger cancel” reported via passenger’s app only (at least 5 min after trip assigned): $2 credit - not applicable to Standard Taxi, Electric Taxi, JustGrab and GrabShare jobs for GrabTaxi Partners
- Payment will be processed on a weekly basis. Passenger “No Show” & “Passenger Cancel” from Monday 0000hrs to Sunday 2359hrs, payment will be processed on next Thursday. You will receive the payment in your Credit Wallet by every Thursday 2359hrs.