Your account may not be tagged with incentive next week if your account is re-activated this week. You'll see your personalised incentive the week after.
For example, if your account is re-activated on 4 July, you’ll not see incentive tagged to your account for the week of 8 to 14 July. The incentive will show in your app from 15 July.
This doesn't apply if you're a GrabFood/GrabExpress delivery partner or if your driver account is newly activated.