If you ignore or cancel multiple jobs consecutively, you may be set as "Unavailable", and may be temporarily prevented from receiving new jobs. If that happens, the timer on your Grab Driver app will show for how long you’ll remain unavailable.
Once the timer runs out, you will be informed that jobs are no longer paused. Tap on the Unlock icon to continue receiving jobs. Alternatively, you may tap on Stay Unavailable to remain unavailable.
How long will the timeout last?
The duration of the timeout will be shown on your Grab Driver app. Additional ignores or cancels, without completing a job, will result in a longer timeout period.
Which service types will the Driver Timeout feature apply for?
The feature will apply to all of your enabled service types.
Will the Driver Timeout feature applies to all versions of the Grab Driver app?
Yes, this feature will apply to all versions of the Grab Driver app.
Will I be timed out if I cancel a job due to ‘Passenger no show’, ‘Passenger is with a child’, ‘Too many passengers or luggage’, etc.?
No, Driver cancellations that don’t affect your Cancellation Rate will not result in a timeout.
Will I be timed out if the Passenger cancels the job?
No, Passenger cancellations will not result in a timeout.