I wasn't compensated for cancelled trip

You’ll receive $4 in compensation into your Cash Wallet when:

• A passenger cancels the trip after 5 minutes of booking
• You cancel the trip due to a ‘Passenger no-show’
• You choose a cancellation reason that does not affect your Cancellation Rate

The compensation is added automatically into your Cash Wallet when the job is cancelled. This will also be reflected in your job history and weekly Partner Statement.

You will not receive any compensation if:

• you took too long to arrive at the pick-up point
• you did not travel towards the passenger
• you have exceeded your weekly cancellation quota
• the passenger cancels the booking within 5 minutes of booking

Let us know if you are qualified for the compensation but did not receive the $4 compensation after checking your job history and the weekly Partner Statement.