What is a transferable balance?
Transferable balance is the amount that can be transferred from your Cash Wallet to your bank account. This amount may be lower than your Cash Wallet balance if there are any overdue GrabFinance payments.
Why can’t I cash out my entire Cash Wallet balance?
A portion of your balance is retained to help you settle your overdue GrabFinance payments, up to a maximum of $40 per day. You'll be able to cash out your entire wallet balance if you don't have overdue payment.
Will I be blocked from cashing out my entire balance when I’ve paid my overdue?
Once your overdue is paid off, you'll be able to cash out your entire Cash Wallet balance. This process will happen in real-time.
Can I top up my Credit Wallet if my transferable balance is zero, but I still have a balance in my Cash Wallet?
If you have a balance in your cash wallet, you will still be allowed to top up your Credit Wallet using your Cash Wallet.
Where can I find details on what are my overdue payments?
Your transaction history will show your last GrabFinance deduction and the details on the amount overdue.