The quickest way to return an item to a passenger is to surrender it to a Grab Office. For Manila-based bookings, you can surrender lost items at our Greenfield Grab Office:
- Greenfield - Greenfield District Pavilion, Sto. Cristo Street, Greenfield District, Mandaluyong City
Please take note of the Booking ID of the trip or the date and time when you found the item. Items can be surrendered between 9:00AM to 4:00PM from Monday to Friday.
For bookings made in other cities, please surrender the item to the respective Grab office located in your city.
After each trip, please make it a habit to remind your passenger/s to check their belongings before getting off the vehicle.