Here are some quick troubleshooting steps you can do if your app or GPS is not working:
GPS not working
- Check your location on Google Maps
For Android users, make sure it matches your current location. If it does not, remove your device case or cover and place it near an open area like windows, disable any battery saver settings and make sure your device's Location Settings mode is turned to High Accuracy.
- Update your map App
Open Settings, look for Software Updates and tap Manually Update. This will search for available updates, and update your Android OS as required. Open Google Play and tap My apps & games. If an update is available for your map app, tap Update.
- Enter flight mode for 5 minutes
For Android users, open your device's Settings app. Under Wireless & Networks, tap more. Tap Airplane mode to turn on or off.
For iOS users, swipe up from the bottom of your Home screen to open Control Center, then tap on the airplane logo so it turns orange.
- Disable flight mode and try again
If you are still having GPS problems, you might be having GPS hardware problems with your device that needs fixing or replacing.
Not receiving jobs or no booking pop-up alerts
Please check that you don't have third party anti-virus, firewalls, and adblockers installed as they may be blocking your jobs and booking alerts.
Learn more here for more quick troubleshooting steps for you to check why you're not receiving jobs.
App won't open, respond, unexpectedly quits, or shows an error
- Check connectivity
Launch your internet browser, type www.google.com and tap Go. If the page fails to load, you may have internet connectivity issues. Check your device manual or internet service provider to restore your connectivity before trying Grab again.
- Check for Updates
For Android users, open Settings, look for Software Updates and tap Manually Update. This will search for available updates, and update your Android OS as required. Open Google Play and tap My apps & games. If a Grab update is available, tap Update.
For iOS users, open Settings, look for General and tap Software Update. Update your iOS as required. Open the App Store and tap Updates. If a Grab update is available, tap Update.
- Restart App
For Android users, hit the Recent apps button, find Grab and swipe it to the side to close the app. Re-launch Grab.
For iOS users, double-press the Home button and find Grab then swipe the app up to close the app. Re-launch Grab.
- Restart Phone
Press and hold the power button to turn off your phone. Press the power button after a minute to turn on your phone and launch Grab.
Clearing the App's Cache
For Android users, open Settings, tap Apps and look for Grab. Scroll to the bottom and tap on Memory to show the CLEAR DATA and CLEAR CACHE buttons. Tap on both to clear memory and cache.
- Reinstall App
For Android users, open Google Play, search for Grab and tap on the app. Tap on Uninstall and wait for it to complete. Once it is done, tap on Install and tap open once it is done installing.
For iOS users, press and hold the Grab icon until an X appears on the top left corner of the icon. Delete the app before going to the App store, search for Grab and installing it. Tap open once installation completes.
Still having app or GPS issues after following the steps above? Let us know in the form below.