As hard as it is, don’t take it personally. Stay calm, and don’t respond in the same manner.
In most cases, it would be best to be quiet and ignore the passenger and complete the job in a safe manner. If the passenger gets rowdy, prioritize your safety and drive to an area with pedestrian traffic and drop him or her off before contacting us below to report the incident.
A good practice would be to rate the trip and input your comments immediately after your trip ends. This rating system helps us maintain a high level of partner experience.
Don’t worry if you have not rated the trip. From History, you still can rate a trip you've completed in the past one week.
Currently, your rating of the trip is fixed after your submission and cannot be changed.