I'm unable to cancel a trip

As a partner, you agree to honour accepted trips and are encouraged not to cancel except in an emergency. 

If you are unable to honour an accepted trip due to an emergency, call or use GrabChat to inform the passenger before cancelling to let them know. If you have already tapped PICK-UP, contact the passenger to apologize for the error before letting us know your job have been cancelled.

Let us know, through the form, if you tapped PICK-UP and unable to cancel the booking