Remain quiet and professional. Do not engage the passenger.
If you are being insulted, ignore the passenger and proceed to send the passenger to the destination.
However, if the passenger is being violent and your safety is at risk, drive to a safe area with people around to alight your passenger. If the passenger refuses, your safety comes first, get out of your parked car with your keys and call the Police if necessary.
If you have any recorded evidence of the incident, keep it for submission to us or the authorities if necessary.
If you think that the passenger is potentially dangerous to others, please let us know in the form below.