Be professional, and do not engage in any conflict with the passenger.
We always try to show polite service, absolutely avoid controversy or conflict with customers.
In most cases, you should stay calm and focus on completing the trip safely. If the customer becomes angry or out of control, the partner should prioritize his or her own safety and notify Grab about the problem. If the partner has any recorded evidence of the incident, retain it for submission to the officer if necessary.
If the partner feels that the customer is potentially dangerous to others, please leave information to Grab for appropriate treatment.