The safety of both drivers and passengers on the Grab platform is of utmost priority.
We discourage passengers from using pseudo-names or aliases in their Grab accounts. Instead, we recommend that passengers use their real names or link their accounts to their social media profiles (Facebook or Google) for an increased identity validation. This will also prevent the risks of fraud and other unlawful activities.
If you believe that a passenger's account appears to be suspicious, please let us know the detailed description of your report in the form below.