Grab strongly believes in protecting our passengers, drivers and partners' safety, security, and risk exposure. Our priority is to make sure our platform remains as safe as possible for all our users, by eliminating fraudulent activities. We believe that practicing responsible disclosure is the best way to safeguard our users. Responsible disclosure allows individuals to notify companies of any fraudulent activities before going public with the information.
A reward of up to US$1,000 will be paid based on the severity and novelty of the reported fraud. Grab reserves the rights to determine the payout value without explanation. Our decision will be final and further queries on a resolved fraud case will not be entertained.
Please be informed that the issues listed below are not covered under the Fair Play program. Kindly refer to the Grab Fair Play program for more information.
- Offline job (solicitation) - Code of Conduct
- Passenger cancellation - My passenger asked me to cancel
- Ride payment issue - My passenger didn't pay
- Incentive issue - Incentives and GrabBenefits
- Account suspension - I can't sign in
If you are aware of any fraud committed to Driver Partners, Passengers or Corporate Partners working with Grab, let us know through the form below, along with details of the case and our team will look into it.
Please be informed that we may contact you about the status of your submission within 14 days for more information with regard to the submission. If you do not hear from us within 14 days of the submission date, it means that your report has not been successful.