At Grab, we care about you. Your success is our success. When you drive with us, you would encounter numerous passengers that may leave feedback, often good and sometimes bad.
This feedback is provided to help you better understand yourself and your driving behavior. We believe that with greater awareness, you can provide the best experience for your riders and also improve your skills (and fuel consumption!) as a driver. No matter what, we are committed to journeying with you, every step of the way.
What is the purpose of this report?
We believe the feedback can be a useful tool in building a community of outstanding driver partners. The report provides feedback for your improvement.
How often will I receive this report?
This report is sent to you every Tuesday and will take the information from the past week of your rides.
How do I qualify for this report?
You should get a report as long as you had at least one booking the week before.
Some of the sections in my report seem to be missing.
If the section is missing, it means that you did not have any feedback on those areas. Don't worry, sometimes your passengers had no issues to highlight, and that's great!
How come my Driving Rating is different from what is shown on my app?
The driver rating in your weekly report the average driver rating across the week. It could be different from your current rating.
Check out our tips on how to become a 5-star driver-partner.
What do you mean by "Driver Service" and "Car Quality"?
These are based on the passenger feedback provided after your ride. Sometimes these could be due to their experience in their interaction with you or that they felt the car quality had room for improvement.
To lower these numbers, refer to https://www.grab.com/ph/rideguide/ for effective tips.
I want to know who gave me a review or the report on my driver service and car quality
How do you detect my driving patterns?
Grab uses a Telematics program that uses a combination of machine learning and analytics to identify unsafe driving habits such as speeding, swerving and hard braking or accelerating using the GPS data on the driver application.
What do you mean by "harsh" braking/accelerating/cornering?
While our data scientists use complex models to calculate and determine what these harsh actions are, here is a rule of thumb to understand what a smooth ride is generally accepted to be:
Harsh brakes and acceleration - People in the vehicle would feel like they were thrown towards the front or back. Unrestrained objects placed on the seat would be thrown to the floor.
Harsh swerving - People in the vehicle would feel like they were being thrown sideways. Unrestrained objects on the seat will tend to slide across the car seats and possible to the floor
What do these numbers in my weekly driving scores mean?
The number represents the number of overspeeding/harsh braking/accelerating/cornering over a distance of 10km.
For example, this driver is hard braking 1.23 times every 10km. Hard braking happens in 2.31% of all the brakes applied.
Compare these numbers with your fellow drivers to see who is the smoothest driver! Remember, smooth driving also helps you to save on fuel costs in the long run.