How to manage rude passengers

As hard as it is, don’t take it personally. Stay calm, and don’t respond in the same manner.

In most cases, it would be best to remain silent and proceed to complete the ride booking in a safe manner. However, if the passenger gets rowdy, prioritise your safety and drive to an area with pedestrian traffic and drop your passenger off safely.

A good practice would be to rate the trip and input your comments immediately after your trip ends. This rating system helps us maintain a high level of partner experience.

Don’t worry if you have not rated the trip. From History, you still can rate a trip you've completed in the past week.

Currently, your rating of the trip is fixed after your submission and cannot be changed.