My passenger made a mess

Accidents do happen. The best way to avoid getting your vehicle into a mess is to be prepared.

Here are some tips to be prepared: 

• Have plastic bags ready, or stop safely by the side of the road, when your passenger is feeling unwell.

• Attach hooks in your car for passengers to hang their food and drinks

You may claim up to RM150 for any cleaning required due to passenger-caused reasons such as:

• Vomit
• Food and drinks spills
• Dirty seat stains caused by passengers

Please note that the policy applies on a case-by-case basis. All claims must be made within 14 days from the date of the incident. Let us know, together with photo evidence, receipts, and report to make a claim through the form below:

1. Clear pictures before and after cleaning
2. Receipt consists of the charges breakdown/service provided by the Car Wash service provider
3. Receipt  is issued by a legitimate Car Wash Service Provider (Receipt has a Business Registration Number)

Note: Please ensure to only make valid claims through this form, inaccurate claims may result in disciplinary action on your Grab account.