My passenger cancelled the booking

We acknowledge the frustration that may arise when a passenger cancels on you. It's important to note that your cancellation rate remains unaffected in such instances. Additionally, if a passenger cancels five (5) minutes after the booking is confirmed, you will receive compensation in the form of a cancellation fee determined by your service type.

Passenger cancellations can occur for various reasons, including their inability to wait, opting for an alternative ride, or other unforeseen circumstances. We value your time and commitment as a service provider, and our compensation structure aims to acknowledge and offset any inconvenience caused by cancellations.

If a passenger requests cancellation, you can:

1. Select the reason "Passenger requests cancellation"
2. Add notes in the booking details.
3. Take a screenshot of the conversation with the passenger as evidence in case of disputes.

Feel free to share your feedback on your recent trip or seek assistance by leaving a remark through this article I would like to leave a remark regarding my recent trip. If you have any concerns or need to report an issue related to your booking, we're here to help.

Note: In the event that a driver is found repeatedly requesting his/her passengers to cancel the booking, disciplinary measures may be taken.