My passenger didn't pay

You are responsible for collecting cash payment from your passenger.

Before dropping off your passenger, always check the payment method on your app. Do ensure to collect payment for toll charges, should there be any toll passed during the trip.

To avoid forgetting to collect toll charges, we encourage you to come up with a way to remember. One such way is to have a container filled with coins. Each time you pass a toll, you could transfer the amount of the toll charge into an empty jar and after your trip has ended, you could then calculate the total amount and charge the passenger fairly.

We are not able to collect payment from the passenger if you did not collect cash payment. If your passenger runs away from payment, call us immediately to highlight this trip as not paid.

Let us know, through the hotline below, if your passenger ran away and did not pay or refused to pay the toll charges.