I picked up the wrong passenger

Always confirm your passenger's identity to avoid picking up the wrong person, but if you do, contact us to have the trip cancelled.

Make it a habit to greet your passenger when they board your vehicle, check their destination and ask for their preferred route. Not only will this prevent you from picking up the wrong person, it will also enhance your passenger's experience, and improve your overall Driver Rating.

Let us know, only if you are unable to cancel the ride, after tapping pick-up with the wrong passenger onboard.