Contact your passenger, and wait for at least 5 minutes after no contact before cancelling.
Your passenger may be engaged and unable to pick up your call. Attempt to call the passenger every 3 minutes, or use GrabChat to message them.
If there is no response, cancel the job and select Passenger no show as the reason. We will use your cancellation reason to monitor and improve our product.
We are not able to cancel the booking on your behalf if the passenger didn't show up. We would also like to remind drivers that completing a booking with no passenger on board is a serious offence.