If you're not receiving jobs, your device might be modified or rooted.
With effect from 17th Nov 2017, modified devices will be disallowed. This is done to protect your privacy, allow the smooth running of the app and the fair and equal allocation of jobs. To check if your device is rooted with instructions on how to fix it, follow the instructions on How to Fix my rooted device, or try another device.
Certain Android phone (eg Xiaomi) may block pop-up window within the app and this will prevent the job card from showing. To fix this, follow the steps below:
- Go to Settings, Installed apps and select the Grab Driver app
- Tap Permission manager and check Display pop-up window
If you are still not receiving jobs, you may have an insufficient fund in your Credit Wallet. Please ensure that your Credit Wallet has at least:
- RM20.00 (GrabCar)
- RM30.00 (GrabCar Premium, 6-Seater)