We know it can get difficult when passengers book a ride wrongly. With the new cancellation feature, you are strongly advised to use driver app to cancel for any booking related issue.
An amount of RM3 will be compensated for GrabCar ride bookings into your Cash Wallet for cancelled booking due to passenger no-show if all of the above conditions are met. Kindly exercise discretion and be understanding of passengers' circumstances.
Listed below are the list of cancellation scenario and its reason for cancellation that can be used:
|Reason of Cancellation||Scenario||Waiting Time||Does it affect CR?|
|Passenger no Show||
Grabcar - 5 minutes
|Too many passenger and luggage||
|Can't pick up at location||
|I can't complete the booking||
Cancellation via driver app will automatically provide Grab with details of the cancelled trip, such as passenger details. This information will be compiled and reviewed by our dedicated team for further action against passengers.
To learn more about the cancellation features click on the link below: