We know it can get difficult when passengers book a ride wrongly. With the new cancellation feature, drivers are strongly advised to use driver app to cancel for any booking related issue.
Listed below are the list of cancellation scenario and its reason of cancellation that can be used :
|Reason of Cancellation||Scenario||Waiting Time||Does it effect CR?|
|Passenger no Show||
||Grabcar - 5 minutes
GrabShare - 3 minutes
|Too many passenger and luggage||
|Can't pick up at location||
|I can't complete the job||
Cancellation via driver app will automatically provide Grab with details of the cancelled trip, such as passenger details. This information will be compiled and reviewed by our dedicated team for further action against passengers.
To learn more about the cancellation features click on the link below: