Scheduled Rides on Booking Planner

Advance Booking

What is Advance Booking?

These are bookings made in advance by passengers (up to 7 days ahead, minimum 3 hours before) that are available to be accepted manually via the Booking Planner section.

For this type of booking, you will receive an additional Scheduling Fee for every booking you accept (amount varies depending on service type).

What are the service types that are applicable for Advance Booking?

For now, Advance Booking is only available for bookings to KLIA Terminal 1 & Terminal 2 (standard airport fares apply) on the following service types:

• JustGrab (To KLIA)
• GrabCar Plus (To KLIA)
• GrabCar 6-Seater (To KLIA)
• GrabCar Premium (To KLIA)
• GrabCarExec (To KLIA)

Why can’t I see available Advance Bookings on my Booking Planner?

For newly activated driver-partners, your e-hailing insurance needs to still be valid to enable you to view bookings on the Booking Planner. If you’ve opted for Grab Daily E-Hailing Insurance, make sure it is activated.

If you have done all of the above but you still can’t see any available Advance Booking on the Booking Planner, it may be because of one of the following reasons:

1. There are no Advanced Booking available at the moment, or
2. You have been restricted from the feature due to bad disciplinary record

I’m a driver-partner in Klang Valley. Will I be able to view all Advance Booking in the city?

You will be able to see Advance Booking with pickup locations that are within 10KM of your current location.

If you do accept an Advance Booking and move away, you will still be able to see it under “My Bookings” in your app. If you don’t accept and move away, you will not be able to see the booking on your Booking Planner.

Advance Booking Navigation

When can I start navigating to the scheduled pickup location?

You can start navigating as early as you like. Go to the “My Bookings” tab in “Booking Planner”, select your Advance Booking, and click on the “Navigate” button.

When should I arrive at the pickup location?

You are encouraged to arrive within 30 minutes before the scheduled pickup time. Do note that you will also be brought to the in-transit screen 30 minutes before the scheduled pickup time of your Advance Booking. You must be online in order for this to happen.

Important: Driver-partners will be given a 10-minute grace period to go online. If not, your booking would be reassigned to another driver-partner and you will be restricted from Advance Booking.

What if I am still completing another booking 30 minutes before the scheduled pickup time?

If you are in the middle of completing another booking, the Advance Booking will appear once the previous booking is completed, similar to the back-to-back booking experience.

However, please take note this might result in you being late to the pickup location of your Advance Booking.

If you are found to be too far away from the scheduled pickup to complete another Grab booking, your booking will be reassigned to another driver and you will not receive the scheduling fee, but you will also not be penalised.

Tip: Use the MyDestination feature to help you get matched bookings that are on the way to the pickup location.

I will arrive late at the pickup location. What should I do?

Please contact your passenger and update them on your estimated time of arrival (ETA) if you are arriving late at the pickup location.

Advance Booking Cancellations

Will I be penalised if I cancel Advance Booking on Booking Planner before the in-transit screen appears in my app?

Driver-partners will be restricted from Advance Booking if they do the following:

1. Last-minute cancellations
2. Do not show up for their Advance Booking(s)
3. Go offline during their Advance Booking(s)

Make sure you review the booking details (pickup date, location, & time) carefully to see if you can commit before accepting the booking.

Will my CR be affected if I cancel Advance Booking after the in-transit screen appears?

Yes. We will also take further action against driver-partners who cancel excessively.

Will my CR be affected if I cancel the Advance Booking upon arrival at the scheduled pickup location?

Yes, if you cancel (without waiting for 15 minutes after the scheduled pickup time or if you don’t cancel with the reason “Passenger No-Show”), your CR will be affected.

Can the passenger cancel the Advance Booking?

Yes, they can cancel up until the scheduled pickup time. However, you will still be paid the scheduling fee as compensation if passengers cancel the Advance Booking within 1 hour before the scheduled pickup time.

It is almost the scheduled pickup time but I can’t contact the passenger. What should I do?

Please wait for the passenger for at least 15 minutes after scheduled pickup time. If you still can’t contact the passenger, please cancel and choose the cancellation reason “Passenger No-Show”.

Advance Booking Fee

Will I receive additional fees with Advance Booking?

Yes, you will receive a scheduling fee (borne by the passengers). Scheduling fees vary depending on service type.

Will I be compensated if my passenger cancels the Advance Booking?

If a passenger cancels within 1 hour before the scheduled pickup time, you will still be paid the scheduling fee as compensation.

I paid the toll/parking fee on the way to the pickup location. Can I charge this on my passenger?

Extra cost BEFORE picking up passengers will be borne by driver-partners.

Will commission still apply to the scheduling fee?

As the fare is inclusive of the scheduling fee, 20% commission will still apply.

Will commission still apply to the scheduling fee?

As the fare is inclusive of the scheduling fee, 20% commission will still apply.