Report an issue with my delivery

We're sorry that you're facing an issue with the delivery, rest assured that we are here to help you. 

Let us know through the form below regarding the issue you've experienced with our merchant-partners, customers, or other delivery-partners. Please note that the form is accessible solely through the in-app Help Centre.

Your feedback will help us improve our partners' service quality. 

Note: If you arrive at the pickup location and notice the outlet is closed, kindly report it through the self-serve system in the article: The outlet is closed to assist you with cancellation and compensation for the trip you made to the merchant’s outlet.