In any emergency situation such as accident, your safety comes first.
In the event of an accident:
- Stop the vehicle.
- If possible, maximize visibility and warning so other vehicles can see you.
- Call MERS 999. You must do this if any contact is made with a fixed object, an animal, a person or another vehicle.
- During the call:
- Speak clearly and slowly.
- Give your exact location and time of the accident
- How the accident happened
- Type of injuries (if any)
- State if there is a need for ambulance or BOMBA (Fire and Rescue Department of Malaysia)
- Do not move the vehicle for safety reasons or by police order.
- Gather as much information/evidence as possible, e.g. pictures of damaged and surrounding areas. If possible, also get the name and phone numbers of witnesses.
- Exchange the following particulars of involved parties (if applicable):
- Full name
- Identification number
- Contact number
- Vehicle registration number
- Name of insurance company
All accidents must be reported to Grab within 24 hours, no matter how minor through the form, or call us using the button below.
- If your vehicle is unsafe to drive, call your authorised vehicle workshop
- Check with your authorised vehicle workshop before doing any private settlement
- Bring your vehicle to the authorised vehicle workshop for inspection
- You are required to make a traffic accident report within 24 hours when an accident involves injury, death, pedestrian, cyclist, government or foreign vehicles and government property