Grab FairPlay programme is a platform where Grab users can report any fraudulent activities within the Grab community.
The main objective of this programme is to ensure our platform remains as safe as possible for all our users as Grab strongly believes in protecting our passengers, drivers and partner's safety, security, and risk exposure.
A reward of up to US$1000 will be paid based on the severity and novelty of the reported fraud. Grab reserves the right to determine the payout value. Our decision will be final and further queries on a resolved fraud case will not be entertained.
For more information about FairPlay programme, please refer to the Grab FairPlay Guide.
If you have information on any fraudulent activities involving our driver-partners, passengers or corporate partners, you may submit the information via our FairPlay submission form below.
Rest assured that all submissions are completely anonymous to protect your identity.
Note: Please be informed that the FairPlay programme is a platform for users to submit reports on fraudulent activities ONLY. For reports on other matters (e.g. complaints, feedbacks, suggestions, inquiries, etc.), please refer to our Help Centre.