The sender cannot be found, contacted or the package is too heavy or large

We understand that there are situations where delivery is canceled after you arrive at the pickup location because:

• The sender could not be found/contacted
• The package is too big or heavy

Here are some tips for you ; 

1. The sender could not be found/contacted

• Try to call the sender at least 3 times or send GrabChat. You can cancel the reservation if there is no response for more than 5 minutes. Please choose the correct reason when canceling which is 'Sender Issue'.

2. The package is too big or heavy

• Notify the sender politely that you are unable to deliver the package. Cancel the order and choose the correct reason which is 'Item Issue',

3. Fake sender / fake order

• If you have arrived at the pickup location and suspect your customer has made a fake order, please report it to us by pressing the button below.

*compensation will be given for all confirmed cancellations for the above problems. Compensation payments will be credited to your cash wallet every week.