The outlet is closed

If you’ve arrived at the pickup location and noticed the outlet is closed, kindly report it through the self-serve system below to assist you with cancellation and compensation for the trip you made to the merchant’s outlet. 

Reporting Closure

1. Check if your GPS matches the outlet location.
2. Attempt to contact the merchant directly to verify the outlet's status. Document any communication attempts for future reference.
3. Verify your proximity to the outlet; ensure you're within 200 meters for accurate reporting. 
4. Capture a clear image confirming the closure of the outlet.
5. Submit your report through the self-serve system, which is available in the in-app Help Centre article "The outlet is closed".

Please note that the self-service system is accessible exclusively through the in-app Help Centre.

Compensation Guidelines 

• Compensation will not be provided if the distance travelled to the merchant’s outlet is 500 meters or less.

• It is essential to provide a valid image confirming the merchant's closure. Compensation requests are subject to verification and approval.

Please refer to the provided sample below for the detailed image required.

We maintain constant communication with our merchant partners to ensure accurate store hours. We appreciate your understanding and cooperation as we work to streamline your experience and address any unexpected closures promptly.