Reimburse my GrabFood order paid in cash

If your customer doesn't show up at the drop-off destination or location, follow these steps:

1. Press the "I've arrived" button only when you have reached the drop-off location and have waited for a minimum of 10 minutes.
2. While waiting at the customer's designated drop-off location, make proactive attempts to reach the customer by utilizing GrabChat or making at least 3 phone calls.
3. If the customer remains uncontactable despite your efforts, document your communication attempts by taking screenshots of your interactions via GrabChat and call logs.
4. If you haven't received a response within a reasonable timeframe or if you require further assistance, don't hesitate to contact Grab's consumer support team.
5. Submit the reimbursement request using the form below.

Note: 

• The reimbursement can only be submitted for cash orders. Your reimbursement request will not be processed if the booking is cashless.
• All reimbursement submissions will be thoroughly reviewed to ensure they are valid.  If the request is approved, the full reimbursement of the order value will be received in the Cash Wallet within  5-7 business days.
• This reimbursement form is strictly for GrabFood orders only.