The restaurant or customer is too far away

We apologize for any inconvenience caused by the distance of the restaurant or GrabFood drop-off location, prompting you to consider canceling your order. Please rest assured that the allocated delivery distance is determined by the vehicle type and system-defined parameters.

To adhere to Grab's acceptance rate criteria and demonstrate our dedication to service, we encourage you to proceed with the food pickup and delivery process.

Should you find that the customer's drop-off point is significantly distant from your current location, resulting in a prolonged travel time for food delivery, we advise reaching out to the user via call or chat. This proactive communication lets you inform them of the potential delay in delivery time and ensure transparency in our service.