My vehicle broke down during a GrabExpress order

We understand that unforeseen circumstances can occur, such as a vehicle breakdown, which can disrupt your GrabExpress booking. Here are some steps to follow if your vehicle breaks down during a GrabExpress delivery:

1. First and foremost, prioritize your safety and the safety of others. If your vehicle breaks down in a hazardous location or poses a risk to you or others, ensure that you move to a safe area away from traffic.
2. If possible, immediately inform the customer about the situation. Provide them with an update on the delay caused by the vehicle breakdown. Clear communication helps manage expectations and allows the customer to make alternate arrangements if necessary.
3.  Reach out to our Grab Support team as soon as possible to report the vehicle breakdown during the GrabExpress booking. They can provide guidance and assistance in handling the situation. Be prepared to provide relevant details such as your booking information, location, and the nature of the breakdown.

Remember, vehicle breakdowns can happen unexpectedly, and we understand the challenges they can pose. We appreciate your patience and cooperation as we work together to find the best resolution for the situation.

If you have any further questions or need immediate assistance, please contact Grab Support. We are here to help and ensure a smooth experience for both drivers and customers.